Policies


Shipping
Tracking is included in your purchase. Items ship via USPS First Class and generally take 2-5 days from when the item is shipped. Twolittles + Lou is not responsible for an item after it is shipped. In the off chance an item gets lost, the purchaser must call USPS and file a claim giving them their tracking number.

We have a turn around time of 3-5 weeks since all items are made to order typically we can get them out sooner depending on how many we have in queue. We do offer Rush My Order - please message me if there's a specific date you need it by before placing. Thank you so much in advance!

Refunds

There are no refunds or cancellations once an order is cut. If you are not satisfied with your product contact me within 7 days of delivery date and we will gladly work something out. Depending on the item and its availability, an exchange may be granted as long as the item is unused/unwashed. I will always do my best to meet the customers satisfaction within reason, please remember that each item is hand sewn to order.


**Terms and Conditions**
Please note that due to the vintage materials often used in pieces that in some circumstances specific fabric or trim may become unavailable. In such cases we will replace to the best of our ability.  In no event shall Twolittles and Lou be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Twolittles and Lou has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.